Setting Up Your SSL Certificate

Starting in 2017 Google Chrome and other web browsers will start marking HTTP sites as insecure. While this won't impact your mobile apps directly, users of your app control panel will see a warning message in their web browser stating the the site isn't secure. To resolve this, you’ll need to set up an SSL certificate for your White Label account.

How Do I Set Up an SSL Certificate For My Account?

In order to prevent this from happening, you must take the following steps:

1. Log in to your Admin Control Panel and go to Settings >> Account and scroll down to the “Certificate Request Form” section. Fill this out to generate your Certificate Request and Private Key files which are required in order to generate the SSL certificate.

2. Find a website such as GoDaddy, that can issue a Wildcard SSL Certificate. Make sure you can purchase a Wildcard SSL Certificate (one that can support multiple subdomains) from them. Once you have purchased your Wildcard SSL Certificate you will need to request your certificate.

3. They will need your certificate request file and/or private key files. You can download each of those text files from these links that appear once you’ve filled out the Certificate Request Form:

Once downloaded you’ll need to open them in a text editing program such as Notepad as you’ll be asked to copy and paste their contents in the SSL generation process. When you copy and paste them, make sure to copy everything. If they are asking for the signature algorithm, choose SHA-2. Once you have requested your certificated it may take some time to approve your request and provide you with the certificate file.

4. After your certificate has been approved, download the certificate file(s). If you receive multiple certificate files, one file contains your certificate and the other is known as the certificate authority bundle. While you can just use your certificate file, a better practice is to combine the two into a single file. You can do this by opening both files in a text editing program such as Notepad and copying the contents of the bundle file and pasting them into your certificate file right below the existing text. Once that’s done go ahead and save the changes.

5. Log into your Admin Control Panel and go back to Settings >> Account and upload the certificate in the "Certificate Upload" section.

6. Once you have uploaded your certificate file to the Admin Control Panel, you’ll need to make sure that your White Label Admin and App sites (as well as Sign-Up if you have one set up) are pointing to in the DNS settings of those sites. For example: 

You may have pointing to If that’s the case, change that to

7. You're finished! Certificate files are valid for up to three years, depending on the type you purchase. When it comes time to renew your certificate, you’ll need to generate a new certificate, but you can reuse your existing certificate request and private key files.

Still have questions? No problem! Reach out to us and we’d be happy to help :)

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