What is the Contact Us plugin?
The Contact Us plugin allows you to provide important, relevant information to your users so they can learn about, find, and contact you quickly. It's a great way to:
- Provide directions
- Display where you’re located
- View contact information about you, such as phone number, email, address, social media links, etc.
- List your hours of operation
- Reinforce your mission and vision statement
- Embed images, video, and forms using the WYSIWYG. Check out the Using the Text WYSIWYG tutorial video to get more information and best practices on this specific feature.
What are some use cases of the Contact Us feature?
Some use cases of the feature include:
- Internal Apps: Give departmental location and contact information.
- Small Businesses: Give your users instant directions, contact information, and your hours of operation.
- Organizations: List your mission statement alongside your contact information and address.
What are the Contact Us feature’s primary functions and what are the steps to accomplish them?
The Contact Us plugin provides some amazing functionality as described in the introduction, but read on to see what some of the core features are and how to set them up.
How to Add the Contact Us Plugin to Your App
Here are some simple steps get this feature live on your app, but if you’d like more detailed information, we’ve written a dedicated article about how to create and enable Marketplace features.
Step 1: In the left menu, go to “Features”
Step 2: Search the Marketplace
Step 3: Click “Add”, give it a title, and click “Add” again to confirm it
Once you've added it, you can change the feature's icon and title, which will be what your users see when they access it in your app.
How to Use the Image Carousel
The image carousel is a core component that is utilized across several features to streamline your user experience. With it, you can add images to your feature and then attach various actions such as linking to app content, calling a phone number, sending an email, sending a text message, opening a map, and more using our action builder.
Since this is a core component, we’ve created a dedicated article about how to use the image carousel here.
How to Add Your Address with a Map
Step 1: Enter your address in the Address field
Note: You'll need to be sure that your location address is a verified address in Google Maps.
Step 2: (Optional) Click the Display Map checkbox
If you'd like to display a map, you can simply check the Display Map checkbox. We recommend doing this so that your users can see where you're located in context.
Step 3: (Optional) Overwrite the text of your address with the "Address Title" field
When your users click the address, it will pull up their native map where they can get directions to your location.
If you would to change the text of your address to be more action-based such as "Get Directions", or if you have a long address and want to shorten it, you can do so in the "Address Title" field.
How to Add Text, Images, and Video by Using the Text WYSIWYG
Don’t be fooled. The Text WYSIWYG is much more than just text! With it, you can also add images, video, and embed forms within a variety of plugins in your app. Since this is a core component, we’ve created dedicated articles about how to use the Text WYSIWYG here.
How to Add Your Contact Information
Step 1: Click the Add Contact Information button
Step 2: Use the Action Builder to add a variety of link types
The Action Builder is a core component that is utilized across several features to streamline your user experience. You’ll see this component with the image carousel, the footer menu, and when you’re adding contact information.
With it, you can add actions to call a phone number, send an email, send a text message, get directions, and more.
Since this is a core component, we’ve created a dedicated article about how to use the action builder here.
How to Change Your Design
Step 1: Click on the Design tab
Step 2: Choose your design
What are some Pro Tips you should know about to take your app to the next level?
Having worked with apps for years, we’ve learned a thing or two. So, to both help your app stand out and accomplish your primary goals, here are some tips you should consider.
Pro Tip 1: You can add multiple Contact Us Plugins using Folders
If you'd like to use multiple Contact Us Plugins for various locations or departments, you can use the Folder Plugin to create multiple instances and categorize them.
Pro Tip 2: If you have multiple locations and want to categorize them, use the Places 2.0 Plugin
If you have multiple locations, you should check out the Places 2.0 Plugin. It will give your users both a list view and map view of your locations, and it also lets them filter based on categories you set up.
Pro Tip 3: Contact information for Staff and/or Personnel
If you'd like to include contact information for specific people such as your staff, leadership, or key points of contact, you should check out the People Plugin.
What are some related articles?
In addition to this article, we recommend checking out the following related articles so that you have a better insight into how to use the system to its fullest advantage:
Still have questions? No problem! Reach out to us and we’d be happy to help :)