What is the Social Wall?

The Social Wall is an amazing way to keep your users engaged and allow them to communicate regularly with one another.

This feature is like a chatroom. Your users can go there to create discussions, comment on existing ones, and even share images. A user can choose to follow the social wall and they will receive push notifications when other users post to the wall they’re following or if other users comment on or like a post they’ve made.

What are some use cases for the Social Wall?

Regardless of what your use case is, the Social Wall is one of the best ways to increase communication and engagement. Some use cases include:

  • Internal organization or team communication
  • Ask-A-Pro question board
  • Community building social network
  • Product announcements with customer interaction
  • Prayer wall for religious organizations

What are the Social Wall’s primary functions and what are the steps to accomplish them?

The Social Wall provides a great way to engage your app’s users as described in the introduction, but read on to see what some of the core features are and how to set them up.

How to Add the Social Wall to Your App

You can add multiple instances of the Social Wall if, for example, you’d like to have different groups about different topics or for specific demographics (i.e. Staff Only, Women’s Fashion, Baseball Fans, etc.). You can then add them to a Folder-type plugin for categorization.

To add a Social Wall, follow these steps:

Step 1: Under Features in the left menu, go to the Marketplace

Step 2: Search for the Social Wall

Step 3: Click “Add” and give it a title

Step 4: Adjust the Name and Image/Icon
On this page, you can change the main image/icon and title.

Step 4: Making the Social Wall Accessible to Your Users

Now the Social Wall has been created and exists, but is not yet accessible to users. You will need to add it to the app on in a Folder-type plugin, to the Side Menu, and/or the Footer Menu.

To add it to a Folder, navigate to a Folder and click on “Add Plugin Instance”.
Want to learn more? Check out our Folder Tutorial here.

To add it to the Side Menu, under Design in the left hand menu click Side Menu and then click on “Add Existing Feature”.
Want to learn more? Check out how to add features to the Side Menu here.

To add it to your Footer Menu, under Design in the left hand menu click Footer Menu. Then click “Add Action Item”. Then choose “App Content” as the action type and select your Social Wall.
Want to learn more? Check out our Footer Menu Tutorial here.

How to Make a Post in the App

Step 1: Sign into the app

The Social wall uses our built in user profiles feature. This means that you will be prompted to login to the app to post on the social wall if you are not already signed in.

Step 2: Type your text into the text box

You got this one. I believe in you!

Step 3: Post your message to the wall

Click the post button to send your message out! If users have the app downloaded and are following the wall, they will receive a push notification letting them know about your super cool new post.

Do Note: If you upload an image you will not see the progress bar for it uploading until you click the ‘Post’ button.

How to Delete Posts

If you need to delete a post for whatever reason, you can do so by following these steps:

Step 1: Navigate to the post in the Control Panel or on your App
As an App Admin, here's how you can delete them using either method.

Step 2A: In the Control Panel, click "Delete Post" and click again confirm it

Step 2B: In the App, click the "More" icon and then "Delete Post"

How to Ban Users

Most of your users are awesome, but let's face it, there are some less-than-awesome people out there. If one of them happens to make it on your app, you have the option to ban them from your social wall.

Step 1: Navigate to a post from the user you want to ban

Step 2: Click "Ban User" and click again to confirm it 

How to Restrict Content with Plugin Access Security Settings

The Security tab is a core component that is utilized across several features to streamline your user experience. With it, you can make exclusive content by requiring that users login to access it. You can also restrict content to specific users by requiring that they have a tag, or tags, attached to their profile.

Since this is a core component, we’ve created a dedicated article about how to restrict content using the security tab access settings.

Note: Requiring a login to access the social wall means the user will have to create an account in order to even read posts on the Social Wall. You can also require that users have specific tag(s) applied to them in order to access it if you want to keep it private.

What are some tips you should know about?

Having worked with apps for years, we’ve learned a thing or two. So, to both help your app stand out and accomplish your primary goals, here are some tips you should consider.

Pro Tip 1: Use Folders to Organize Your Content
If you would like to use multiple Social Walls for various topics or purposes, you can use Folders to categorize them into a master “Social Wall”, “Chat”, or “Discussion Topics” section.
Learn more about Folders here

Pro Tip 2: Learn About Your Users
In order to post, like, or comment on anything in a social wall, you have to have an in-app account. This is great for you to learn about who’s on your app and what they like to talk about. You can also use this information later on when you target push notifications.
Learn more about Push Notifications here

Pro Tip 3: Use Social Walls in Conjunction with User Tagging and Security Settings

You can use the Social Wall with our Plugin access settings to allow only specific users to access and post on the wall. This can provide a segmented and private area for internal teams to communicate. To learn more about user tagging and security settings, check out our User Tagging and Management Tutorial.

What are some related articles?

In addition to this article, we recommend checking out the following related articles so that you have a better insight into how to use the system to its fullest advantage:

Still have questions? No problem! Reach out to us and we’d be happy to help :)

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