Buildfire

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Tips for Choosing the Right Folder

Start with your app’s structure. Are you offering one core function or multiple categories?

Think about your users. Do you need personalized or segmented content?

Consider scalability. Will your app grow to include nested levels or dynamic content?

- Start with your app’s structure. Are you offering one core function or multiple categories?
- Think about your users. Do you need personalized or segmented content?
- Consider scalability. Will your app grow to include nested levels or dynamic content?

Compare available folder plugins to choose the best option for your app’s home screen.

What home screen folder is best for me?

Find answers and get help from Intercom Support and Community Experts

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Plugin Name	Ideal For	Advantages
Outline Action Item Folder	Apps that need structured, multi-level navigation	Multiple layout options Supports nested sub-levels Customizable with CSS Includes a WYSIWYG text area
Action Item Folder	Expandable content lists or info-rich screens	Great for text-rich screens Includes built-in search
Folder	Simple navigation with visual content	Easy to set up Can hide or restrict content using security settings Includes an image carousel and WYSIWYG text area
Custom Action Folder	Visually polished apps with dynamic content	Modern layout with carousel support Multiple layout options Customizable with CSS Targeted content per section Optional personalized header with user photo- Includes a WYSIWYG text area
Personalized Screen	Segmented experiences for different user types	Delivers a highly tailored experience- Includes a WYSIWYG text area
Catalog/Promote Folder	Promotional content or featured listings	Lets specific users highlight content Great for offers, promos, or announcements
Home Folder	Simple home screens with visual appeal	Easy to use Visually dynamic with carousel Supports content restrictions with security settings
Container Folder	Apps with multi-audience routing needs	Enables personalized content routing Includes a WYSIWYG text area
Scheduled Content	Campaign-based or seasonal apps	Automates content by date Allows you to group content into categories