User Management lets you control who has access to your app, review user activity, assign tags, and manage accounts at scale. From this section, you can bulk import users, export user data, search and filter accounts, view individual user profiles, and take actions such as resetting passwords, banning users, or deleting accounts.
How to manage users in User Management
Log in, go to Users in the left navigation, then click User Management
To manage users in bulk
Click Download Template to export a CSV that matches your app’s registration and profile fields
Fill in the CSV with user information you want to import
Click Bulk Import
Upload the file
To export existing users
Click Export User Data to download all user records in CSV format
To find specific users
Enter a keyword in the search bar to filter by name, email, or profile fields
Filter users by status by selecting All, Active, or Banned
Filter users by signup date by selecting a start and end date
Filter users by tags by choosing whether users must have all selected tags, any selected tags, or be missing specific tags
Review the user to see:
Click a user’s name to open their profile and view detailed account information
From the user profile, review profile details, assigned tags, and activity history (on supported plans)
Click Last Access to view a timeline of the user’s in-app activity, including pages and features they accessed
In the main table under the User Management tab you ca:
Click the tag count to view or manage the user’s assigned tags
Change a user’s access
Select Active or Banned from the status dropdown
Click the three-dot menu to reset the user’s password or permanently delete the user profile
Pro tips
Use tags to segment users for access control, messaging, and analytics
Export user data regularly to maintain an external backup
Review activity timelines to understand how users engage with your app
Ban users instead of deleting them if you may need historical data later