Contact Us Feature Tutorial with AI!

The Contact Us Feature is a great way to provide a way for your users to get in contact with you in a quick and easy way.

Tim Tietz avatar
Written by Tim Tietz
Updated over a week ago

What is the Contact Us Feature?

Buildfire's "Contact Us" feature allows you to easily add a contact form to your app so that users can reach out to you directly from within the app. In this article, we’ll go over how to set up the Contact Us Feature.

With the Contact Us Feature, you can provide important & relevant information to your users such as directions to your location, your hours of operation, and it gives them a way to contact you through multiple forms, such as a phone number, email, address, and social media links. 

Our Contact Us Feature is now further enhanced with AI! Utilize this power functionality to make a unique experience.

What are some use cases of Contact Us Feature?

Some use cases of this feature include:

  • Internal Apps: Give departmental location and contact information

  • Small Businesses: Give your users instant directions, contact information, and your hours of operation.

  • Organizations: List your mission statement alongside your contact information and address

Enter Manually:

How Do You Set Up The Contact Us Feature?

As we mentioned earlier, the Contact Us Feature is a great way to give your users a quick and easy way to get in contact with you. Let’s now go over the different elements of the Contact Us feature and how to use it.

The image carousel is a feature in the Contact Us plugin for Buildfire that allows you to display a slideshow of images on the Contact Us screen. This can be used to showcase images of your business, products, or services, and can help to make your Contact Us screen more visually appealing and engaging for users.

You can add images to the carousel by uploading them to your Buildfire account and then selecting them in the plugin settings. You can also customize the speed of the carousel and choose whether or not to display navigation arrows or dots to indicate the current slide.

By using the image carousel feature in the Contact Us plugin, you can create a more immersive and engaging experience for users and make it easier for them to connect with your business. If you would like to learn more about the image carousel we have a dedicated article on it which you can access here.

Body Content

The Body Content is a section in the Contact Us plugin for Buildfire that allows you to add text, images, and other content to the main body of the Contact Us screen. This is where you can provide additional information about your business, products, or services, or include a message to users who are reaching out through the Contact Us form.

You can use the Body Content section to customize the look and feel of your Contact Us screen and provide more context and information to users. You can add text, images, videos, and other types of content, and use formatting tools to adjust the layout and appearance of the content.

By using the Body Content section in the Contact Us plugin, you can create a more personalized and informative experience for users, and provide them with the information they need to connect with your business.). You can learn more about what can be done with a text WYSIWYG editor in our dedicated article which you can find here.


The Address section in the Contact Us plugin for Buildfire allows you to display your business address on the Contact Us screen. This can be useful for users who are looking to visit your business in person, or for those who need to send mail or packages.

You can enter your business address into the plugin settings, and it will be displayed on the Contact Us screen along with a map of the location. Users can tap on the map to get directions to your business using their device's mapping app.

By including your business address in the Contact Us plugin, you can make it easier for users to find and visit your business, and provide them with the information they need to connect with you in person.

Here are the steps to take in order to include an address link in your Contact Us feature:

Step 1: Enter your business address in the provided fields. Be sure to include the street address, city, state, and zip code.

Step 2: In the "Address Title" field, enter the new text you want to use for your address. This could be something like "Visit us at:" or "Our Location".

If you don’t put anything in the “Address Title” field, your full address will display as a link that when tapped on will pull up your address their phone’s native map app (such as Google Maps) where they can get directions to your location. If you would like to change the text of your address to be shorter or more action-based, you can change it in the "Address Title" field.

Step 3: (Optional) Click the Display Map checkbox

If you'd like to display a map inside the contact us feature of where you’re located, all you need to do is check the Display Map checkbox.

In the Contact Us plugin for Buildfire, Contact Info Links are additional links that you can include on the Contact Us page to allow users to easily connect with you outside of the app. These links can be to your social media profiles, email address, phone number, website, or any other relevant contact information.

By adding Contact Info Links, you provide users with multiple options to get in touch with you, increasing the chances of engagement and building stronger connections with your audience. It also allows users to easily find and follow your brand on other platforms, expanding your reach beyond the app itself.

To add a link click on the “Add Contact Information” button.

In the pop-up window, enter the contact information you want to add. You can also choose an icon to represent the link. You can learn more about our Action Builder in the dedicated article that we created which you can access here.

Click 'Save' after adding each item.

You can also use the Action Builder to link other app content or outside sources, like a map, social media content, or your website.

Generate AI Data

How to generate the functions via AI?

Click on "Generate AI"

The Generate AI Data Prompt will appear

You can change all the bracketed information to reflect the Contact Us forum you would like to create. When ready click Generate

Once generated you will have a fully built Contact Us page.

If you need to make a change, don't worry! you can still edit each of these manually should you need too.

What are some Pro Tips you should know about to take your app to the next level?

Having worked with apps for years, we’ve learned a thing or two. So, to both help your app stand out and accomplish your primary goals, here are some tips you should consider.

Pro Tip 1: Use custom fields

The Contact Us plugin allows you to create custom fields for the form, so you can ask for specific information that's relevant to your business. For example, if you run a restaurant, you could add a field for dietary restrictions.

Pro Tip 2: Personalize the page

Make the Contact Us page unique to your business by adding your brand colors, logo, and imagery. This helps to reinforce your brand identity and build trust with your audience..

Pro Tip 3: Provide multiple contact options

In addition to the form, consider including other contact options such as phone numbers, email addresses, and physical addresses. This gives users more ways to get in touch with you and increases the likelihood of engagement.

Still have questions? No problem! Reach out to us and we’d be happy to help :)

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