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How to use the Community Wall plugin

Let your users engage, comment, and chat in a social space inside your app using the Community Wall plugin.

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Written by Amr Alshareef
Updated over 2 weeks ago

Overview

The Community Wall plugin is one of the most powerful tools for encouraging in-app user engagement. It allows users to post, comment, like, and interact in a shared feed. This plugin is perfect for communities, events, or group-based discussions.

Once installed, users will see a community feed where they can interact. You can customize posting permissions, enable private chat, and even require tags or purchases to access the space.

Required

  • Community Wall plugin installed (Boost plugin – available on Standard, Growth, and Scale plans)

  • Users must be logged in to interact (login is mandatory due to Apple and Google policies)

  • To preview your changes as you customize the plugin, you’ll need to sign into your app as a user—this is the only way to view the interactive builder.

How to use the Community Wall plugin

  1. Log in, go to Builder in the left navigation.

  2. Click the + button at the top left to open the Plugin Marketplace.

    • Search for Community Wall, then click Add Plugin

    • Name your feature and choose whether to add it to the side menu, then click Add.

  3. Click into the plugin to configure settings

  4. Under the Content Tab, add a welcome message in the WYSIWYG box – this appears at the top of the wall.

  5. Under the Settings Tab you will need to configure your users settings. You can:

    • Auto Subscribe: Automatically adds users to the wall when they open it

    • Post Permissions: Choose whether all users can post or limit it to specific tags.

    • Comment Permissions: Choose who can comment—everyone or only tagged users.

    • Private Chat: Allow all, none, or only tagged users to initiate chats.

      1. Chat Plugin: If you have enabled the Private Chat, you can use the default option or you select a custom chat plugin like Inbox or Private Chat.

    • Disable Follow/Leave: Prevent users from unsubscribing from the wall.

    • Show Members: Toggle visibility of subscribed users.

    • Follow Users: Let users follow others to get notified about their posts.

    • View Profiles: Allow users to view each other’s profile info.

    • Action Button: Add a custom button (e.g., link to another plugin) that appears at the top of the wall.

    • Click Save to apply your changes.

  6. Under the Security Tab:

    • Login is required and cannot be disabled.

    • Optionally, enable Require Tags for added access control.

  7. Under the Tagging Tab:

    • Automatically tag users when they visit the wall (behavioral tagging).

  8. Under the Purchase Tab:

    • Gate the Community Wall behind a one-time purchase or subscription.

  9. Under the Analytics Tab:

    • View daily views, top users, devices, login dates, and other metrics.

  10. Under the Language Tab:

  • Customize terminology shown on buttons and labels (e.g. change "Leave Group" to "Leave Community").

Pro tips

  • Use tags to personalize posting permissions and streamline discussion organization.

  • Add Community Wall to your app's nav bar or home screen for easy access.

  • Link Community Wall to Events Manager so users can chat about specific events.

Troubleshooting tips

  • Users can’t interact? Make sure they are logged in.

  • Private chat not working? Check if it’s enabled and linked to a valid chat plugin.

  • Can’t find the wall in app? Ensure it’s added to navigation or set as the home screen.

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