The Push Notification action item lets you send a push notification instantly or with a delay when a user taps a button or interacts with an action inside a feature. You can insert it into any WYSIWYG editor or any feature that supports action items, allowing you to automate messaging without needing workflows or manual sends.
Requirements
Available anywhere action items are supported (e.g., WYSIWYG, Outline Action Item Folder)
Push notifications must be enabled for your app
Title and message content are required for every triggered notification
How to use the Push Notification Action Item
Log in, go to Builder in the left navigation
Navigate to the plugin where you want to add the action
Add the Push Notification action
In a WYSIWYG editor: click Insert → Insert/Edit Action Item, then choose Push Notification
In a feature that supports actions (e.g., Outline Action Item Folder): click Add Action, then choose Push Notification
Choose the notification audience
Current User — sends the notification only to the user who triggered the action
Custom Segment — choose recipients by:
Selecting individual users
Selecting multiple users
Selecting one or more user tags
Add the Message Content
Enter a Title (required)
Enter a Message (required)
(Optional) Add an In-App Message using the rich-text editor (images, links, formatted content)
(Optional) Add an Action Item to define what happens when the user taps the notification
Set the Schedule behavior
Choose Send Immediately to deliver as soon as the action occurs
Or choose Delay and specify Days, Hours, or Minutes after the action is performed
(Optional) Add a Confirmation Message
This message appears immediately after the user triggers the action
Add custom text for the confirmation button (e.g., “OK,” “Done”)
(Optional) Enable Analytics Tracking
Turn on Track Analytics to include this action item as a metric on your dashboard
Add a Tracking Name (visible label)
Add a Tracking ID (3–30 characters, lowercase letters, numbers, or dashes)