In this lesson we’ll go over how to verify your Support Email and what the differences are between the Admin Control Panel and App Dashboard.

The subjects covered in this article are:

  • Verifying Your Support Email Address
  • What is the Admin Control Panel
  • What is the App Dashboard

Verifying Your Support Email Address

Before you can begin using your White Label account you’ll need to make sure that you verify the support email address that you specified for your account. This needs to be done so that your support email can be used to send out automated support-related emails on your behalf to your users such as:

  • Notifying your clients when they have been added to their app in your account
  • Notifying your clients when their app has been published
  • Sending reset password emails when needed to your users

How to verify your support email

Follow these steps to verify your support email:

Step 1: Log-in to your support email’s inbox

Step 2: Look for a verification email from Amazon

We use Amazon for some of our hosting which is why the verification email arrives from Amazon.

Step 3: Click on the verification link in the email

Once you click on the verification link in the email from Amazon you should get a message letting you know that your support email has been successfully verified.

If you don’t see the email, or the verification link expired, be sure to reach out to our success team at:

wlsupport@buildfire.com

Once your email address is verified, you’ll be able to log into your account. Next we’ll go over the difference between the Admin Control Panel and the App Dashboard.

What is the Admin Control Panel

In your White Label account you will interact with two different control panels:

The Admin Control Panel and the App Dashboard

The Admin Control Panel is where you manage your White Label account so we’ll go over that first, then we’ll go over the App Dashboard. Within the Admin Control Panel you’ll see a number of different sections in the sidebar:

Here’s a brief breakdown of each section:

Help

This section has links to articles that we feel will be helpful to you regarding your White Label account.

Dashboard

This section shows you what your account’s current credits balance is for your apps, as well as analytical data for your push notifications.

White Label Website

This section is where you can manage the free website that we offer for your White Label account. We go over this section more in-depth in this article.

Configurations

This section is where you manage the Configurations that you assign your apps to and dictate what features and functionality they will have. We go over this section more in-depth in this article.

User Management

This section is where you manage who has access to your Admin Control Panel, and who has access to their app’s Dashboard. We go over this section more in-depth in this article.

App Management

This section is where you manage the apps housed within your White Label account. We go over this section more in-depth in this article.

CRM

This section is where you can set up and view certain analytical data related to your apps.

Build Queue

This section is where you can see the submission status of the apps that you’ve submitted to be published to the app stores.

Marketplace

This section is where you manage all of the features (plugins) that are offered in the Feature Marketplace found in the App Dashboard. We go over this section more in-depth in this article.

Plugin Licenses

This section is where you manage any custom plugins that you’ve made in our Developer’s Portal or any additional premium plugins that you’ve purchased from us.

DIY Settings

This section is where you set up and manage the DIY page for your clients if you choose to let them build their own apps themselves in your White Label account. We go over this section more in-depth in this article.

Settings

This section is where you manage the settings for your White Label account.

Now that you have a brief overview of what the Admin Control Panel is and what its different sections are for, let’s go over what the App Dashboard is and how to access it.

What is the App Dashboard

The App Dashboard is what you use to build and manage an app, and each app has its own Dashboard.

How to access an App’s App Dashboard

Step 1: Go to the App Management section of the Admin Control Panel

Step 2: Scroll down to the app that you want to edit and click on the right-hand side icon (...)

Step 3: Select “Open CP” in the drop-down menu

The App Dashboard for that app will open in another browser tab.

Note: If you want to work on more than one app, make sure you only have one App Dashboard open at a time. Once you’re done working on one app you can close its App Dashboard and open the next app’s Dashboard that you want to work on following the steps above.

Here’s a brief breakdown of each section in the App Dashboard:

Dashboard

This section has links to articles that are helpful for people who are building an app for the first time. It links to the non-branded knowledge base that we offer for you to use with your White Label account.

Design

This section is where you manage most of the design elements for the app.

Add Media

This section is where you upload media such as images to be used in the app.

Home Screen

This section is where you assign and manage the feature that’s used for the app’s home screen.

Features

This section is where you manage the features (plugins) used within the app.

Commerce

This section is where you manage the in-app purchases and subscriptions for the app.

Notifications

This section is where you send out and manage the push notifications for that app.

Users

This section is where you manage the app users and user tags for the app.

Analytics

This section is where you can view app and push notification analytics for the app.

Settings

This section is where you can manage the settings for the app.

If you’d like to learn more about the sections of the App Dashboard, we encourage you to check out our dedicated articles on them here.

This concludes our first lesson where we went over how to verify your support email, what the Admin Control Panel is, and what the App Dashboard is.

Other Lessons In This Series

Now that you have completed this lesson, you can continue on to the other lessons in this series here:

Still have questions? No problem! Reach out to us and we’d be happy to help :)

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